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info@enchantedtreehouses.com
(479) 244-6231

Policies / FAQ

We try to anticipate questions you might have about our treehouses and policies, then provide the answers here. If you need additional information send us an e-mail at info@enchantedtreehouses.com.

Reservations:

We encourage making your reservations online because availability and confirmations can be completed more quickly and accurately online. However, if you need help, we will be happy to make your reservation by phone. You may call the office at 479-244-6231 between 10:00 a.m. and 5:00 p.m. Be aware that more than one person may attempt to enter a reservation for the same Treehouse for the same day at the same time. The one that goes through first gets the room. If you wait to do it by phone, someone else may book the room first.

Reservations can be booked online 24 hours a day, 7 days a week. Just check the “Availability” calendar and click on the date you would like to arrive. You will be walked through the reservation process. The Availability calendar will show if the treehouse is available for the date you want. If it is booked, it will show "occupied". A two-night minimum is now required on all reservations except when only a single night is available.

Availability:

We can take reservations up to 24 months in advance.  Reservations are encouraged as far in advance as possible as we are filling up quickly.  Please check our Availability Calendar to see the most updated information. Gray shaded dates are already taken. Dates with a white background are still available. If you are given a "call office" message, then part of what you want is open, but part of it is already taken. Check the dates by clicking on the "View 3 month calendar" button to the right of the treehouse you are trying to book to see it more accurately. The large calendar on the left side of the page shows any opening in all treehouses overlapping. Our calendars are very accurate and update in real time as people are booking.

Prices:

From November 1, 2017-April 30th, 2018, our prices are $169 per night plus tax, then from May 1st, 2018-October 31st, 2018 our prices are $179 per night plus tax. We do six months of "summer" rates and six months of "winter" rates.

Cleaning Fee:

If excessive cleaning is required, you will be charged a $150 cleaning fee. We only ask for simple courtesy. If you spill something in the treehouse or the fridge, please clean it up. If you use dishes, please wash them and make sure they are dry when you put them back. Please don't leave trash and debris strewn about the treehouse. Just put your trash in the trash can provided. If you cook and grease splatters, please clean it up. Dish soap and a broom are provided. If you moved the furniture for some reason, please put it back before you leave. We don't expect you to clean everything, just to be courteous. The treehouses are very nice and we would like to keep them that way, so please leave them the way you would like your guests to leave your property. We still come in after you and change out all the linens, vacuum, dust, and sanitize all surfaces. This takes about an hour and fifteen minutes per treehouse. We are a small family business with only one or sometimes two people to handle all the cleaning and repairs. Your help and thoughtfulness are appreciated.

Enchanted Treehouses

Check-In and Check-Out:

Check-in starts at 3:00 p.m. every day. We close at 5:00 p.m. (If you plan to arrive after 5:00 p.m., please call the office at 479-244-6231 to make after hour arrangements.) Check out is 11:00 a.m.

Deposits:

A deposit of 1-Night is required when making a reservation (this includes the price of the room and tax for that night). The remainder is paid at check-in. For bookings of 5 days or more, a 3-Night deposit is required and must be made through the office (479-244-6231). The remaining balance is due at check-in.

We accept Visa, MasterCard, Discover, and Debit Cards. We do not accept checks or American Express.

When booking a group, please book each treehouse separately. A deposit is required for each treehouse reservation.

Cancellations:

To cancel or reschedule your reservation, we require 14 DAYS NOTICE on 1, 2, or 3-night reservations and a 30 DAY NOTICE on reservations of 4 nights or more. Our treehouses book up months in advance, so it takes time to re-book those dates. If you notify us 14 days or more (or 30 days+) before your arrival date, you will receive your deposit back minus the $25 cancellation fee. If you cancel LESS than 14 days on reservations of 1, 2, or 3 nights or LESS than 30 days prior to arrival on reservations of 4 or more nights, then you may LOSE YOUR ENTIRE DEPOSIT. If we can re-book all of your reservation then you will still receive your deposit back minus the $25 cancellation fee, but please notify us as soon as possible since it can be difficult to re-book them on short notice. The sooner you let us know, the better our chances of re-booking the dates.
If you book a treehouse less than 2 weeks before your arrival date, you have 2 hours to cancel from the time of your reservation. After the 2 hours, our normal less than two weeks policy applies. NO REFUNDS for EARLY DEPARTURES, NO SHOWS and, SAME DAY cancellations. The entire reservation will be charged. A RESERVATION FOR 4 OR MORE DAYS MUST BE CANCELLED ONE MONTH IN ADVANCE.

Weather Cancellation Policy:

We will make the determination the day of your arrival as to weather and road conditions.  If the main roads into Eureka Springs are 50% clear, we will consider the roads clear.  If you feel that you do not want to come even if the main highway roads are 50% clear then I suggest we cancel your reservation ASAP and open up your room and try to rebook it.  If we are successful you can then change your dates. If the road conditions are worse than 50% the day of your reservation, we will cancel your reservation and refund all of your deposits or change your dates.

These websites can be used to check for road conditions:

AR http://www.arkansashighways.com/roads/roads.aspx

MO http://maps.modot.mo.gov/timi/

OK (www.okladot.state.ok.us/road_condition.htm

If you think you might have a difficult time getting out from the area where you live if it snows, then we suggest not making a reservation until you know for sure that the weather where you live will be fine during the winter months.

Children:

Right now ALL treehouses are for 2 ADULTS ONLY.  Sorry.  We love children and have a big family of our own, but these are designed for adults only.  Someday we hope to be able to offer family/group style treehouses, but we will have to do that at a separate location and with sturdier décor.  That will be several years down the road.

If you bring children to the treehouse, you will be asked to leave.  Please do not put us in the awkward position of having to ask you to leave.  Also, you will NOT receive a refund since we would not be able to re-book the treehouse on such short notice.  Thank you for understanding.



Candles, NO Smoking & No Pets:

We have a strict NO SMOKING policy. You may smoke on the deck only, but please be sure the doors/windows are closed to keep out odors. No Pets are allowed. A $150 cleaning fee is charged if the policy is breached.

There are LED candles in the treehouses, but if you choose to bring your own candles, please make sure they are votives (in a glass or metal container made for candles). If your candles are not in a glass or metal container (made for candles), the wax may run all over. If we have to clean wax off surfaces (furniture, dishes, the Jacuzzi, etc), you will be charged an additional $150 cleaning fee. It is very difficult to clean off.

Minimum Stay Required:

A two-night minimum is required on all reservations except where only a single night is available.

Trolley:

There is a trolley stop at the end of Dogwood Ridge, an easy five-minute walk from the treehouses. You can buy tickets from the driver. They are $6 per adult.

Location:

We are located at 70 Dogwood Ridge, in Eureka Springs, Arkansas. From West Van Buren, we are just west of the Rowdy Beaver Restaurant. Turn south onto Dogwood Ridge, next to the Sunset Cabins. We are at the end of Dogwood Ridge (2/10 of a mile). We are close to amenities, but it feels remote and private.