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info@enchantedtreehouses.com
(479) 244-6231

Policies / FAQ

We try to anticipate questions you might have about our treehouses and policies, then provide the answers here. If you need additional information send us an e-mail at info@enchantedtreehouses.com.

Reservations:

We encourage making your reservations online because availability and confirmations can be completed more quickly and accurately online. However, if you need help, we will be happy to do your reservation by phone. You may call the office at 479-244-6231 between 10:00 a.m. and 5:00 p.m. Be aware that more than one person may attempt to enter a reservation for the same Treehouse for the same day at the same time. The one that goes through first gets the room. If you wait to do it by phone, someone else may book the room first.

Reservations can be booked online 24 hours a day, 7 days a week. Just check the “Availability” calendar and click on the date you would like to arrive. You will be walked through the reservation process. The Availability calendar will show if the treehouse is available for the date you want. If it is booked, it will show "booked".

Availability:

We can take reservations up to 24 months in advance.  Reservations are encouraged as far in advance as possible as we are filling up quickly.  Please check our Availability Calendar to see the most updated information.  Please feel free to book your next special getaway at your convenience.

Prices:

Our prices vary by season & are changing beginning fall 2017. From May 1st-October 31, 2017, our prices are $169 per night plus tax (this is the old price). From November 1, 2017-April 30th, 2018, our prices are $169 per night plus tax as well, then from May 1st, 2018-October 31st, 2018 our prices are $179 per night plus tax.

Discounts:

Bookings of 4 to 6 days receive a 10% discount.  Bookings of 7 days or more receive a 15% discount.

Check In and Check Out:

Check in starts at 3:00 p.m. every day. We close at 5:00 p.m. (If you plan to arrive after 5:00 p.m., please call the office at 479-244-6231 to make after hour arrangements.) Check out is 11:00 a.m.

Deposits:

A deposit of 1-Night is required when making a reservation (this includes the price of the room and tax for that night). The remainder is paid at check in. For bookings of 5 days or more, a 3-Night deposit is required and must be made through the office (479-244-6231). The remaining balance is due at check in.

We accept Visa, MasterCard, Discover, and Debit Cards. We do not accept checks or American Express.

When booking a group, please book each treehouse separately. A deposit is required on each treehouse reservation.

Cancellations:

To cancel or re-schedule your reservation, we require a 14 DAY NOTICE and you MUST CALL THE OFFICE at 479-244-6231.  We want to be fair to all our guests, yet we must also prevent the loss of income to our business.  If you need to cancel your reservation, we will do our best to re-book the treehouse.  If we can book it to someone else, we will refund your deposit minus a $25 processing fee.  But be aware that it is difficult to rent the treehouse again on short notice since most people reserve them online well in advance, so the sooner you contact us the better chance we have to re-book it.   Therefore, if for any reason, you cancel, reschedule, or make any changes to your reservation dates 14 days or LESS from your arrival date, the deposit is NON-REFUNDABLE and you will lose your entire deposit.  If you let us know14 days or MORE from the date you are scheduled to arrive, your deposit will be refunded minus a $25 processing fee.  Please retain your cancellation email as verification of your request to cancel your reservation. 

If you book a treehouse less than 2 weeks before your arrival date, you have 2 hours to cancel from the time of your reservation.  After the 2 hours our normal less than two weeks policy applies.

NO REFUNDS for EARLY DEPARTURES, “NO SHOWS” and SAME DAY cancellations.  The entire reservation will be charged. 

A RESERVATION FOR 5 OR MORE DAYS MUST BE CANCELLED ONE MONTH IN ADVANCE.

Weather Cancellation Policy:

We will make the determination the day of your arrival as to weather and road conditions.  If the main roads into Eureka Springs are 50% clear, we will consider the roads clear.  If you feel that you do not want to come even if the main highway roads are 50% clear then I suggest we cancel your reservation ASAP and open up your room and try to rebook it.  If we are successful you can then change your dates. If the road conditions are worse than 50% the day of your reservation, we will cancel your reservation and refund all of your deposits or change your dates.

These websites can be used to check for road conditions:

AR http://www.arkansashighways.com/roads/roads.aspx

MO http://maps.modot.mo.gov/timi/

OK (www.okladot.state.ok.us/road_condition.htm

If you think you might have a difficult time getting out from the area where you live if it snows, then we suggest not making a reservation until you know for sure that the weather where you live will be fine during the winter months.

Children:

Right now ALL treehouses are for 2 ADULTS ONLY.  Sorry.  We love children and have a big family of our own, but these are designed for adults only.  Someday we hope to be able to offer family/group style treehouses, but we will have to do that at a separate location and with sturdier décor.  That will be several years down the road.

If you bring children to the treehouse, you will be asked to leave.  Please do not put us in the awkward position of having to ask you to leave.  Also, you will NOT receive a refund since we would not be able to re-book the treehouse on such short notice.  Thank you for understanding.



Candles, NO Smoking & No Pets:

We have a strict NO SMOKING policy. You may smoke on the deck only, but please be sure the doors/windows are closed to keep out odors. No Pets are allowed. A $150 cleaning fee is charged if policy is breached.

There are LED candles in the treehouses, but if you choose to bring your own candles, please make sure they are votives (in a glass or metal container made for candles). If your candles are not in a glass or metal container (made for candles), the wax may run all over. If we have to clean wax off surfaces (furniture, dishes, the Jacuzzi, etc), you will be charged an additional $150 cleaning fee. It is very difficult to clean off.

Minimum Stay Required:

A 2 night minimum is required on weekends—Fri./Sat. or Sat./Sun. (unless only a single night is available). If you are booking for the Thanksgiving holiday, you must book Wednesday & Thursday together. If you are booking for the Christmas holiday you must book Dec. 24th, 25th, & 26th together. This allows our staff to spend the holidays with their families.

Gift Certificates:

Gift certificates can be purchased by calling the office at 479-244-6231.  The certificate can then be emailed to you.  Gift certificates are good for 3 years.  They cannot be redeemed for cash or refunded.  All gift certificate sales are final. Seasonal rates do not apply to gift certificates.  When purchasing a gift certificate, you pay the full amount when you buy the gift certificate.  Your guests can then book their reservation using the gift certificate.  Please let your guests know that we book up well in advance and they may not be able to immediately redeem their certificate.  It depends on openings.

All policies apply to gift certificate reservations as well.

Gift Certificates

Trolley:

There is a trolley stop at the end of Dogwood Ridge, an easy five minute walk from the treehouses. You can buy tickets from the driver. They are $6 per adult.

Location:

We are located at 70 Dogwood Ridge, in Eureka Springs, Arkansas. From West Van Buren, we are just west of the Rowdy Beaver Restaurant. Turn south onto Dogwood Ridge, next to the Sunset Cabins. We are at the end of Dogwood Ridge (2/10 of a mile). We are close to amenities, but it feels remote and private.

Special Packages

All packages will be set up in your treehouse upon arrival.

Birthday Package:

For an additional charge of $75.00,we provide a small birthday cake (or anniversary cake), decorations in your Treehouse, champagne or sparkling cider, and a small spa basket.

Romance Package:

This is a great way to celebrate a romantic getaway, a proposal, honeymoon, or anniversary.

For an additional charge of $50.00, we provide either Champagne or Sparkling Cider, chocolates, votives, and rose petals for guests. (For champagne, guests must be over 21 years old.)

Spa Package:

For an additional charge of $50.00, we provide either champagne or sparkling cider, chocolates, body wash, body lotion, body spray and a relaxing candle, all in a sweet gift basket.

For any of the added packages, please click on “Packages”, then “Add” to your reservation and specify in the Preferences section whether you want champagne or sparkling cider and if adding a birthday or anniversary cake, specify which cake you want.